To our valued guests,
After a temporary closure due to the situation around coronavirus (COVID-19), our Resort has reopened, including guest rooms, Jack’s (breakfast only), Bongo’s Bar & Grill (lunch and dinner), pool decks and private beach and marina – with safety and social distancing in mind. The spa will still remain temporarily closed.
We are making additional adjustments to our individual booking policies to give you extra peace of mind:
For New and Existing Reservations. All reservations that are scheduled for arrival or made for travel between now and October 31, are fully refundable and can be changed or cancelled at no charge up to 24 hours before your arrival date.
If you need to adjust reservations made via our website or phone, please contact our reservations team at [email protected] or 855-923-7372.
We look forward to welcoming you back and as it has always been, the safety of our guests and associates remains our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene and continue to take additional measures, following AHLA Safe Stay Guidelines, to make our cleaning and hygiene protocols even more rigorous. Below are the new stricter measures we are taking as a team to welcome you back for a memorable and safe vacation.
- Hand sanitizing stations have been installed in all public areas for your convenience.
- We encourage all guests to follow 6 foot social distancing, providing floor markers as indicators.
- Complimentary masks for guests will be available at the front desk.
- Front desk plexiglass protection shield will be put in place.
- All staff have undergone an extensive orientation and training on Covid-19 situations and expectations.
- Staff will have temperature checks each morning at daily meetings to ensure all staff are healthy while on property working.
- Staff will be equipped with masks and gloves for all duties when needed.
- All public area spaces and communal areas will be cleaned and disinfected multiple times a day with emphasis on frequent contacted surfaces including but not limited to, front desk check in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, ice machines, room keys and locks, ATM’s, gym equipment, pool seating, dining surfaces and all seating areas.
- Social distancing wll be enforced by staff at the pool and beach. All pool and private beach chair ‘groupings’ will be placed at a minimum of 6 feet apart
Click here to view our Guest Room Deep Cleaning Overview
- In-room housekeeping service during stay will be by guest request only. Staff will not enter guestrooms without guest permission, unless in case of emergency.
- Guest room cleaning and disinfecting protocols will require that particular attention is paid to high-touch, hard non-porous items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, night stands, telephones, in room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring. The frequency of cleaning during your stay may be altered by your request.
- Linens, towels and laundry will be washed in accordance with CDC and manufacturer’s guidelines. Where possible items will be washed with the warmest permissible water setting and dried completely. Dirty linens will be transported and stored for 2 days before washing to leave time for decontamination.
- All rooms will be scanned with an Ultraviolet Sanitizer wand at the end of cleaning the room by the exiting housekeeper.
Food and Beverage:
- Food and beverage service will reduce in-person contact with guests. Dining tables will be spaced at 6 feet between tables.
- Chalkboard menus will replace the current single printed menus, and will be brought to each tables as the guests order. No guest to guest contact via menu handling.
- All condiments will be in portion controlled units.
- All service wear will be wrapped individually for each guest.
- An extensive opening and closing procedure for sanitation, both for front and back of house, have been implemented.
- All front of house and back of house associates will be in masks and gloves during service at all times.
- Implementation of overnight master sanitation program with a designated leader has been developed, covering all areas of food and beverage.
- All disposable paper and plastic will be used around the pool and beach areas to maximize safety and further prevent contamination.
- All fruits and vegetables will be washed and sanitized as per safe serve standards.
- All beverages will be served in closed containers where possible, with lids and paper straws.
Whether you are traveling now or in the future, we are ready to welcome you with warm hospitality and safe, memorable experiences!
The Pink Shell Beach Resort & Marina Team